Privacy Policy

When you contact us through our website, submit an enquiry, or engage with us as a client:

• Name and job title or role
• Organisation or employer name
• Email address and phone number
• Content of any message, enquiry, or form submission
• Information relevant to the services sought from SentraIQ

Via cookies and standard web analytics tools:

• IP address and general geographic location
• Browser type and version
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms used to find us
• Device type and operating system

This data is collected in aggregate and is not generally used to identify individuals.

• Contact details for key personnel
• Information provided in the course of consultancy work
• Personal information contained in client materials reviewed or processed

This information is governed by contractual arrangements with the client.

We share information with trusted third-party platforms necessary for our operations:

Reasonable steps are taken to ensure comparable privacy protections for overseas transfers, consistent with APP 8.

Personal information handled on behalf of government clients is managed strictly in accordance with contractual obligations and applicable privacy legislation, including the Information Privacy Act 2009 (Qld) where relevant. Government client personal information is not used for SentraIQ’s own purposes.

We may disclose personal information if required by law, court order, or lawful request from a regulatory authority. Where legally permitted, we will notify the individual before disclosing their information.

In the event of a merger, acquisition, or sale, personal information may be transferred to relevant parties. Steps will be taken to ensure any recipient continues to comply with the requirements of this policy.

We do not use advertising cookies or tracking cookies, and we do not share cookie data with third parties.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or to be notified when a cookie is set. Note that disabling cookies may affect the functionality of some parts of the website.

We use Google Analytics or a similar tool to collect aggregate, anonymised data about website traffic and usage. This data is used only to improve the website and is not used to identify individual visitors. Analytics data may be stored on servers located outside Australia. You can opt out using the Google Analytics Opt-out Browser Add-on.

You have the right to request access to personal information we hold about you. We will respond within 30 days. Access may be declined where it would unreasonably impact the privacy of another individual or where required by law.

You have the right to request correction of inaccurate, out of date, incomplete, or misleading personal information. We will take reasonable steps to correct the information. Where a correction request is declined, we will explain our reasons.

If you believe we have not handled your personal information in accordance with this policy or the APPs, you may lodge a complaint with us. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may escalate to:

• Office of the Australian Information Commissioner (OAIC) — oaic.gov.au
• Office of the Information Commissioner Queensland — oic.qld.gov.au

You may withdraw consent for the use of your personal information at any time by contacting us using the details in Section 11. Withdrawal of consent will not affect the lawfulness of any processing carried out before consent was withdrawn.